What are other users saying about Miss Alice?

Only real reviews matter! A few weeks after purchase we send out an email with an invite to leave a review. Every customer can choose a number of stars (1-5) and write a little bit about her experience with Miss Alice. We publish all legitimate reviews, the good and the not-so-good.

Generally speaking, about 3% of customers will leave a review. We’re insanely grateful to all of you who take the time to write a review and helping others.

We don’t publish last names as we see no need for that nor do we have our customers’ permission to do so. That’s why we only publish initials or whatever name the customer writes in her or his review.

A review may have a “Verified” badge. This badge verifies that a customer’s and reviewer’s email match. However, since we collect reviews from multiple Miss Alice local shops (German, Croatian, Slovenian … ), a lot of the reviews on this global (English language) shop are without this badge.

Below are reviews collected on all of our webshops.

“Wait a minute, where are the bad reviews?!”

A valid question. When shopping, we also always look for “the bad ones”! So where are ours?

First of all, we publish all reviews. But we simply don’t get that many bad reviews. There are some, of course, and you’ll find them by clicking on the star rating below. Usually, something other than the product must be to blame for a rating of 1 or 2 (unless we manage to release a really bad product, which can always happen, but we work hard to avoid that). For example, a lost package, damaged product and the like – we always successfully resolve such bad experiences directly with our customers, so there has never been a need to sort this out in reviews (or in other words, if something’s wrong you send us an email and we fix it).

Another reason for a very poor rating may be false or excessive expectations. That’s why at Miss Alice we don’t exaggerate our promises, because we know what we can achieve and what is out of scope for cosmetics. 

From our point of view, a score of 3 is already a bad score. It usually means that the product did not live up to expectations, wasn’t a good fit for the skin or that it was simply not suitable for the user. We don’t like any of this, but we realize that it’s impossible to please everyone when it comes to skin care. When given a chance, we love helping the customer pick a more suitable product or routine.