We ship to most EU countries. Our parcels are delivered by DPD (Geopost) international parcel service or GLS parcel service with tracking and quite fast delivery times (usually a couple of working days).

The costs depend on the country we’re shipping to – check the list below for delivery costs and free shipping!

LOCAL WEBSHOPS

• Austria (go to 👉  German language shop)
• Bulgaria (go to 👉 EgoBeautyStore.bg)
• Croatia (go to 👉  Croatian shop)
• Germany (go to 👉 German shop)
• Ireland (go to 👉 Irish shop)
• Slovenia (go to 👉 Slovenian shop)

ZONE 1

• Belgium
• Czech Republic
• France
• Hungary
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Romania
• Slovakia

Delivery (3-6 days): 6,90€

FREE SHIPPING for orders over 100€.

ZONE 2

• Denmark
• Estonia
• Portugal
• Spain
• Sweden

Delivery (3-6 days):8,90€

FREE SHIPPING for orders over 120€.

ZONE 3

• Greece

Delivery (5-6 days): 10,90€

FREE SHIPPING for orders over 120€ 

CAN’T FIND YOUR COUNTRY?

Is your country not yet listed? Sorry about that! Email us and we’ll look into shipping options for you. 

OUTSIDE EU?

We currently don’t ship outside EU due to customs and high carrier costs. Sorry about that!

SHIPPING COSTS TOO HIGH?

If you find the shipping costs to your country too high, we apologize. It sucks, we know. We don’t make any money on shipping fees and we don’t charge any handling fee. We actually charge you less than we have to pay for shipping.

We’re trying our best to get the best shipping deals with courier services and we constantly update our shipping fees. So there’s a good chance the price to your country will come down sooner or later.

Right now, you can pay with:

• Visa, MasterCard, AMEX
• PayPal
• Apple Pay, Google Pay
• Klarna
• IDEAL
• Giropay

Some countries may have extra payment options available. Go to checkout, select your country and you should see all available options.

We usually ship orders within 24 hours. Your order should arrive in 1-6 business days, depending on country. 

You will receive a tracking number from the delivery company (check your email).

If more than 5 business days have passed and there’s no sign of your order, please let us know. All our parcels are sent with tracking, we’ll find it!

Absolutely. We protect your credit card and other information in 3 ways:

• We use a secure connection (SSL; look for the green lock in the address bar of your browser), so any data you enter is encrypted and transmitted securely.
• We use STRIPE as our payment processor. They are one of the biggest and most well-known handlers of online transactions on the planet.
• We do not store or even see your full credit card information. When you enter your data, it is transmitted directly* to Stripe, so we DO NOT have access to your full credit card information, we DO NOT STORE your full credit cart information and we CAN NOT CHARGE your credit cart on our own. Even if you choose to save your card information for future purchases, this information is stored with Stripe, not with us. Even if our website gets hacked, your credit cart information can’t be stolen because we don’t store it. Which is the way it should be.

*if you know your code: we use hosted fields for the credit card information on checkout, so any data entered never hits our servers.

Here’s how ordering at Miss Alice works:

• First, we’ll do a little dance to celebrate. Thank you!
• Secondly, you’ll receive an order confirmation on the email address you entered at checkout, so please make sure it is correct. If you see any errors in the email (shipping name, address, country etc.), this would be a good time to tell us.
• We’ll carefully pack your order and send it on its way. You’ll receive an email when your order is shipped.
• The courier service will also send you an email with the tracking number.
• Your package will be delivered in a couple of days, depends on country. Please inspect it to make sure the parcel isn’t damaged (we pack carefully, so everything should be ok, but it can happen).
• After about 14 days, you’ll receive another email where we ask you to leave a review.

Sometimes, bad things happen to good skincare. Sorry about that.

“My order is damaged!”
That sucks. If something broke during transport and you didn’t see it before accepting the package, get in touch. We can fix this.

“There is something missing in my package!”
All our packages are inspected and photographed before shipping. But in the rare case there’s still something missing inside, two things will happen: first, our Chief Dog Officer will shout (well, bark) at the person responsible and second, we’ll send you the missing product. And apologise multiple times. 

“Where the heck is my order?”
If more than 5 business days have passed and your friendly delivery guy still didn’t knock on your door, please let us know. All our parcels are sent with tracking, we’ll look into it!

We’d love to answer it! Get in touch by clicking here.

Of course! We offer free returns in 15 days. You simply print out a label on this link, stick it to the package in leave the package in the nearest GLS ParcelStation (yes, we use DPD for shipping and GLS for returns). 

You can return the whole order or only a part of it. Totally up to you.

Get in touch at hello@missalicecosmetics.com and we’ll help you arrange everything.

No problem. Simply return the purchased items (it’s free!) and we’ll give you a full refund for the returned items.

You refund will be returned to the original payment method you used when making your purchase.

We usually process the refund within 1 day of receiving your package. Depending on your payment method, it can then still take a couple of days before the refund shows up on your account (for example, Paypal returns are very fast, credit cards (banks) are a bit slower).

We’ll be honest: if you return used skincare, it goes in the trashcan. We can’t use it, we can’t sell it, we can’t give it away.

So generally, no, we unfortunately can’t accept used products. But please get in touch, tell us what’s happening and we’ll see what we can do.

Animal testing is cruel and barbaric. It’s also illegal in EU. So no, our products are not tested on animals. Only on babes. Some are pretty wild, though.